Common Questions

Product Questions

Basically, forever! Our products are built to last. We have customers who bought one of our swing sets when the company first started back in 1984, and it’s still going strong! That’s over 40 years old! People initially buy these for their kids, and end up using them for their grandkids too!

Ultimately, you can’t go wrong with any of our swing sets! We typically recommend the 8′ height if it will primarily be used for younger children (about 12 years and younger). The 10′ height is by far our most popular, because while younger kids can use it, it’s still big enough for teenagers and adults to enjoy! Our A-Frame swing sets are also available in a 12′ height, and at that height, your swing set practically becomes a roller coaster! We usually only recommend this height for teenagers and adults.

Yes! For our swing set frames (the metal pipe), it’s warrantied for as long as you own it! Please see our Limited Warranty page for details and restrictions. For all other parts, including swing seats, chain, connectors, slides, etc. we offer a 1 year warranty.

Nope! All the pipe is galvanized inside and out, so you won’t have any rust to deal with. When welding your swing set together, the welding compromises the galvanization in that specific area. Therefore, on all welds we apply a cold galvanizing compound followed by some rust preventative spray paint, which solves the problem there.

Absolutely! Our swing sets are made for kids of ALL ages! Each swing seat has a 300 lb. weight limit, so it can be fun for the whole family!

From the time of order, you have 4 business days to change or cancel your order for a 100% refund. At that point, your order becomes NON-RETURNABLE and NON-EXCHANGEABLE. Because shipping these large swing sets to you involves very complex processes, this is the best policy we can offer. For more details, please refer to our Return Policy page. But please be assured, you are ordering an extremely high quality swing set that we’re sure you’re going to be happy with!

We love our customers with special needs! Swinging can be very soothing and therapeutic, and we have plenty of customers with family members with special needs who love our swing sets! Due to the extremely high usage of our swing sets in these situations, the Arch Swing Sets are the swing for you! Please also refer to our Limited Warranty page for information regarding regular/expected usage limits.

We are pleased to offer powder-coating on our swing sets. Only the metal frame gets powder coated. This option gives your swing set a very clean, professional look. Rust won’t be an issue with either powder-coating or standard galvanized steel (you can’t go wrong either way!). We offer powder coating in Ivy Green (medium/dark green), Sandalwood (Cream/Tan), and Cappuccino (Brown).

Rocky Mountain Playgrounds’ outdoor metal swing sets are sturdy: first-rate design, attention to detail, and heavy-duty materials make our playground equipment the first and best choice of parents nationwide. Each individual swing on every metal swing set we sell is rated to hold 300 pounds! Rocky Mountain Playgrounds meets or exceeds current safety standards.

Our swing sets are manufactured using only the best materials. The structure is manufactured using high-quality, heavy-gauge Super 40 galvanized steel. Our steel meets stringent quality and reliability requirements, as well as many steel industry certification standards.

Our pipe has a triple outside diameter coating that includes high purity zinc, a chromate conversion layer, and a new superior clear organic coating. This, combined with a special I.D. coating creates a product that looks good and has the excellent corrosion resistance you expect. The steel must also pass humidity and salt spray testing from certifying agencies and provides a very high level of customer satisfaction. The structural steel meets or exceeds ASTM F-1043.

Shipping Questions

From the time of order, the approximate lead time is 3 weeks. When your order ships, we will send you an email with tracking information. We make all of our swing sets to the specified instructions of our customers to ensure that you get a high-quality product, so bear with us!

If you ordered parts or accessories, you can expect to receive your order within approximately 1 week from the time of order. You will also receive an email with tracking information once it ships.

As you can imagine, our swing sets are VERY large items to ship. Your swing set has to be strapped down in pieces to a custom-made pallet and shipped to you on a freight truck. The freight company will call you to make a delivery appointment, for which you HAVE TO BE THERE to sign for the delivery. PLEASE NOTE ANY DAMAGES TO THE SHIPMENT ON THE RECEIPT BEFORE SIGNING! The pieces of the swing set will be handed down to you from the truck, so we recommend having some helpers. The freight company can only deliver your swing set to the curb, and cannot deliver to your driveway, backyard, etc. If you have any questions regarding this, please refer to our Shipping Policy page or feel free to call us at 801-530-0226.

Installation Questions
YES. All of our swing sets have to be cemented into the ground. Without that support, all the extra movement of the swing set will cause too much strain on the welds of the frame and could lead to those welds cracking. Not cementing your swing set into the ground will immediately void the warranty.

It depends on which swing set you’re getting. For more information, click on the “Dimensions” link on the swing set’s product page.

We offer installation services for an additional charge to our local customers in Utah. If you’re interested, please call us at 801-530-0222.

If you live outside of Utah, we recommend finding a local handyman or contractor to help install your swing set.